Note on the Airport Delivery Service

Our Shop Delivery service is available again for Frankfurt and Munich. Our Store and Gate Delivery service will not be offered until further notice. We apologise for the inconvenience and will let you know as soon as this service is available again.

Airport Delivery service

Airport Delivery service

Your service at Frankfurt Airport or Munich Airport

Would you like to place an order with WorldShop although you live outside of the Lufthansa WorldShop delivery range? Not a problem. You can conveniently pick up your desired product when you arrive or transfer at Frankfurt Airport or Munich Airport thanks to the WorldShop Airport Delivery service.
Shop Delivery

If your target destination is Frankfurt or Munich, your order will be delivered to the Lufthansa WorldShop Airport Store at the airport and will incur a service charge* of €5.95 or 1,000 .

*The service charge for shop delivery does not apply as of a purchase value of €50.

Gate Delivery

If you are getting a connecting flight in Frankfurt or Munich, a member of our staff will meet you at your departure gate and hand you your order against payment of a service charge of €19.95 or 3,000 .

Your order
Look for products marked with the Shop Delivery icon or Gate Delivery icon in the catalogue and choose your favourites. Submit your order up to 28 calendar days in advance and at the latest four calendar days prior to your departure for Frankfurt or Munich.

Taking receipt of your order

Please have your passport and order confirmation at hand to ensure that we are able to hand over the products to you at the airport.

FAQ: All the important answers concerning the Airport Delivery service

A special icon is used to identify all items that can be handed over at the airport. The suffix "Gate" or "Shop" tells you which items you can take receipt of at the Lufthansa WorldShop Airport Store on arrival in Frankfurt or Munich or at the gate for your connecting flight.
The range of products available to passengers on connecting flights must conform to the regulations that apply to hand luggage and thus may not contain liquids, hazardous substances or sharp items. This is why some items are only handed over at a Lufthansa WorldShop Airport Store. Please make sure you do not exceed the maximum hand luggage allowance permitted by the airline with which you are travelling. Items handed to you at the departure gate can no longer be checked in and must be transported as hand luggage.
No. We offer the Airport Delivery service regardless of the airline with which you are booked as well as for arrivals at Terminal 2 in Frankfurt.
You need to place your order online 28 calendar days in advance of and at the latest four calendar days prior to your departure for Frankfurt or Munich in order to take receipt of the ordered items at the airport.
Yes. You can pay for your order in Euro, by redeeming Miles & More award miles or as a combined mixed payment by redeeming miles with an additional € payment. Payment in Euro is only possible with a credit card (Visa, MasterCard, Amex).
If Frankfurt or Munich Airport is your final destination, your order will be delivered to the Lufthansa WorldShop Airport Store in the public area of Terminal 1 (Frankfurt) or 2 (Munich). All orders must be collected within 5 calendar days of your arrival and during Airport Store opening hours - daily from 6 am to 9.00 pm.
If Frankfurt or Munich is only your stopover, a member of the service staff will hand over your order at the boarding gate for your connecting flight. We are unfortunately not able to offer you the option of freely selecting where to collect your order.
In the event of a flight change or cancellation, please inform us at:
Email: 065049055043027057035049051000027043035001027029
Phone: +49(0)69 / 478 689 180
We are here for you Monday to Friday from 8 am to 8 pm.