Lufthansa WorldShop and the coronavirus
what you need to know

In just a few weeks, Europe has become one of the coronavirus hotspots. This affects us all and presents us with a particularly tough challenge. The aviation and travel industries in particular are affected to an unprecedented degree. As a result, many travel services are currently available only to a very limited extent.

This is why we have compiled some practical and timely information about Lufthansa WorldShop. We will do our best to adapt our services and offers to suit the constantly changing circumstances.


Updated information on our Lufthansa WorldShop airport stores

As a responsible company, we closed all our Lufthansa WorldShop airport stores and our Stock Sale due to the coronavirus pandemic, so as to protect our customers and staff, and in compliance with governmental regulation.

At some locations we are now again offering our services until further notice.

You can find information about opening times, contact details and more here.


Currently paused services

Our Store and Gate Delivery services will not be offered until further notice. We ask for your understanding and will notify you as soon as these services are available again.


Unlimited use of the webshop

Our webshop worldshop.eu is still available 24/7, as usual. You can access almost all 3,000 of our selected products from more than 200 premium brands here. There may be shortages of a few products at certain times. The website will provide information about this. We are maintaining constant communication with our suppliers, with the aim of avoiding possible supply constraints.


Hygiene and precautionary measures

Our shipping partners have taken all the necessary hygiene and precautionary measures so that orders can be placed without concerns.


Lufthansa WorldShop customer service

Our customer service team are still available as usual and will be happy to answer any questions you may have about the Lufthansa WorldShop range.


Delivery and delivery restrictions

Due to the spread of the coronavirus, restrictions are currently in place on delivery of parcels to certain areas and different countries. A list of the affected areas can be found here. Delivery to these areas will not be possible until further notice, and we thank you for your understanding. Moreover, border controls can currently lead to delays in delivery.


Contactless delivery of orders

Parcel delivery companies DHL and DPD provide information about contactless delivery of your Lufthansa WorldShop order.

DHL

DHL has currently dispensed with its requirement for the recipient’s signature when handing over parcels so as to prevent possible transmission of the virus via scanners and pens. Instead, DHL couriers document successful delivery with their own signature in place of the recipient’s signature. If the recipient does not agree to this, the branch is notified about the shipments or they are returned to the sender.

DHL recommends that you specify a location where your parcel can be left, if possible, or have parcels addressed directly to parcel collection points.

DPD

DPD is taking the same approach as DHL, with contactless delivery. The courier rings the doorbell at the front door and then stands at least two metres away. If the recipient opens the door, the courier tells him/her about the contactless delivery and leaves the parcel. The courier then enters the letters "AO" as the recipient name and the place of delivery in his MDE device and then signs with his own initials. There is no need for the recipient to give a signature.

If the courier does not see the recipient, the parcel is returned to the sender. Small, flat parcels that fit into the letterbox are excepted from this rule: they can be posted through the letterbox. If the recipient refuses to accept the parcel because of the coronavirus, a sticker will be applied to the parcel and the parcel will be returned to the sender.

Product availability

The coronavirus is also affecting our supply chains. Kindly note that certain products may be subject to longer delivery times and that individual products may no longer be available.

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