General Terms and Conditions (T&Cs) of Miles & More GmbH applying to orders placed with Lufthansa WorldShop

Your order and its processing are subject to the following General Terms and Conditions.

1. Conclusion of contract

1.1 You are concluding a contract with Miles & More GmbH, Unterschweinstiege 8, 60549 Frankfurt/Main.

1.2 Please note that the presentation of our products represents merely a non-binding offering of items that you might wish to purchase from us. By clicking the “Buy” button, you enter into a binding agreement to purchase the items in your shopping basket. An order confirmation will be emailed to you when you have submitted your order. This confirmation represents merely acknowledgement of the receipt of your order and does not constitute a legally binding acceptance of your order. The actual sales contract between Miles & More GmbH and you comes into effect when we accept your order - at the latest on delivery of the items in question. The minimum order value is EUR 25.00 or 3,000 miles.

1.3 Orders are delivered exclusively to end customers.

1.4 The stated prices include the applicable statutory VAT. For information on additional shipping and delivery costs, please see the shipping and delivery cost table at www.worldshop.eu/page/delivery. Items remain the property of Miles & More GmbH until paid in full.

1.5 If the items are not available through no fault of our own, we have no obligation to supply if we ourselves have not been supplied punctually or at all despite undertaking normal and appropriate transactions to ensure our sources of supply, and have informed you of this in a timely manner. In such cases, we will immediately refund any deducted award miles and credit them to your account; any payments made by you will be refunded immediately.

1.6 All contracts are essentially concluded in the German language. Contracts may also be concluded in the following languages: English, Italian, French.

1.7 We will save your order details and send them to you by email. You can also view your order details in your customer profile at www.worldshop.eu.

1.8 You agree herewith to receive invoices in electronic form (by email).

2. Delivery and shipping costs

You can view the delivery times for every country we ship to, the carriers we use and the costs of delivery and shipping in the section "Delivery & returns" at worldshop.eu. You can also find information about our "Airport Delivery" service on the same website.

3. Payments

Orders for delivery within Germany can be paid for by credit card or per invoice. We accept payment by credit card only for orders for delivery outside Germany. We reserve the right not to make certain payment methods available for your order and to ask you to use a different payment method. Invoices must be paid in full within 14 days of receipt of invoice. If you default on payment, we reserve the right to charge a flat rate of EUR 5.00 for each payment reminder sent to you to cover our losses caused by the delay in payment. You retain the right to demonstrate that no losses have been incurred or are in fact less than this sum. Payments by credit card will be charged to your credit card when the order is shipped.

4. Redeeming Miles & More award miles ("miles")

4.1 You can also redeem your miles for awards available through our Lufthansa WorldShop. A minimum of 3,000 miles is required to redeem any award.

4.2 You can view flat rate shipping charges under "Delivery & returns" at: www.worldshop.eu/page/delivery.

4.3 The redeemed miles will be automatically deducted from your Miles & More account on conclusion of the order process.

4.4 Award miles may not be redeemed by individuals for purposes associated with their business or self-employment. Customers are not automatically entitled to receive an invoice.

5. Redeeming miles and part payment in Euros

You can also combine the redemption of award miles with a part payment in Euros. In this case, you will need to redeem at least 3,000 miles for each order. Shipping costs must be paid in Euros.

6. Statutory information about your right of cancellation


Information about your right of cancellation

Cooling-off period and your right of cancellation
 
You are entitled to cancel this contract within a 14 day cooling-off period without the need to provide any reason for so doing.

The 14-day cooling-off period begins on the day the order is delivered to you or to a recipient appointed by you who is not the carrier.

To exercise your right of cancellation, you must send us

Miles & More GmbH - Lufthansa WorldShop Service
c/o davero dialog GmbH
Am Pestalozziring 1-2
91058 Erlangen
GERMANY

Telephone: +49 (0)69 478 689 180
Email: 025061057059049045029055057029055063037025029000065049055043027057035049051001029061

an explicit declaration of your decision to cancel this contract (e.g. in a letter sent by post or email). You may use the model cancellation form provided below, although you are not obligated to do so.

You must dispatch the declaration of your intent to exercise your right of cancellation within the 14-day cooling-off period to ensure compliance with the terms of cancellation.

Consequences of cancellation

If you cancel this contract, we are obligated to refund without delay all payments received from you including delivery costs (with the exception of additional costs incurred because you selected a delivery method other than the most cost-effective standard delivery method we offered you) or at the latest within fourteen days of receipt of your notice of cancellation. Unless expressly agreed otherwise with you, refunds will be made employing the same payment method you used to pay for the original transaction; under no circumstances will you be charged in connection with a refund. We can refuse to reimburse you until we have either received the returned items or you have provided evidence to us that you have returned these, whichever of these occurs at the earlier point in time.

You are obligated to return the items immediately or at the latest within fourteen days of the day on which you informed us of the cancellation of this contract to

Lufthansa WorldShop
LOEWE Logistics & Care
Röntgenstr. 17
32052 Herford
GERMANY

You must return the items prior to expiry of the 14-day cooling-off period to ensure compliance with the terms of cancellation.

We will bear the cost of returning the items.

However, you will be required to make up for the loss of any value of the items in question if this is attributable to actions on your part that were not required to verify the condition, properties and functionality of the items.


7. Model cancellation form


Model cancellation form

(If you wish to cancel the contract, please complete this form and return it to us.) 

- To:

Lufthansa WorldShop
LOEWE Logistics & Care
Röntgenstr. 17
32052 Herford
GERMANY

Email: 025061057059049045029055057029055063037025029000065049055043027057035049051001029061


- I/We (*) herewith wish to cancel the contract concluded by me/us (*) with regard to the purchase of the following items (*)/the provision of the following service (*)

- Ordered on (*)/received on (*)



- Name of the customer(s)



- Address of the costomer(s)



- Signature of the customer(s) (required only for paper-based cancellations)



- Date


_____
(*) Delete if not applicable.

8. Voluntary right of return service

As an extra service in addition to your statutory right of return, we also extend to you the right to return the items ordered from us within four weeks of receipt. You can exercise this right by simply returning the items within four weeks of receipt. You do not need to state a reason for returning the items. The corresponding return period for repeat deliveries of similar goods commences on receipt of the first partial delivery.

Please complete and enclose the return slip included with your order and use the adhesive return label to return your items. However, please note that our acceptance of returned items is conditional on these being complete, unused and undamaged and returned in the original packaging. We thus reserve the right to undertake a normal inspection to verify the properties, condition and functionality of the items in question. You will find a return label at www.worldshop.eu/page/delivery ➝ Returns ➝ Return label. Our customer service team will be glad to help with regard to items that cannot be shipped by parcel post (such as bulky goods), returns from abroad or any other related questions. You can contact the team using the telephone number above or by sending an email to 025061057059049045029055057029055063037025029000065049055043027057035049051001029061. You can also declare your wish to return items which cannot be shipped by parcel post and to return items from abroad by submitting a return request in text form. In order to meet the return deadline, the items must be dispatched back to us or a request for collection made by the last day of the return period.

Returns and requests to return items should be addressed to:

Lufthansa WorldShop
LOEWE Logistics & Care
Röntgenstr. 17
32052 Herford
GERMANY

Email: 025061057059049045029055057029055063037025029000065049055043027057035049051001029061

Shipment of returned items is generally undertaken by the carrier named on the return label. We will commission a carrier to pick up items that cannot be dispatched by parcel post.

This right of return does not apply to: a) Items that are custom-made or feature customer specifications designed to suit your requirements; b) Items bearing a special hygiene sticker or hygienic seal specially packaged for hygienic reasons where the sticker or sealing or special packaging has been removed; c) Newspapers, magazines and pictorials; d) CDs, DVDs and software if the packaging has been opened; e) Vouchers. This right to return does not apply to services to be provided on fixed dates, in particular to services relating to accommodation or transport, items that are not suitable for return or that can quickly spoil or goods whose "use by" date has expired.

The costs of returns dispatched from outside our delivery area are to be borne by the purchaser.

Consequences of use of the voluntary right of return service of Lufthansa WorldShop:
We will reimburse without delay payments made by you for returned items including shipping and delivery costs (with the exception of additional costs incurred because you selected a delivery method other than the most cost-effective standard delivery method we offered you) or at the latest within fourteen days of receipt of the returned items. The return period for items that cannot be dispatched by parcel post and items returned from abroad begins on the day we receive your return request. Unless expressly agreed otherwise with you, refunds will be made employing the same payment method you used to pay for the original transaction; under no circumstances will you be charged in connection with a refund.

9. Statutory liability for defects and warranties

9.1 The statutory liability in the case of defects applies.

9.2 In the event of the presence of unexpected defects, you may also be entitled to compensation under the manufacturer’s warranty in addition to your statutory rights in this instance. Even if a manufacturer’s warranty is specified as part of the item description, this will have no effect on your statutory rights in the event of defects. For the terms and conditions of any warranty, please see the supplied warranty card.

10. Data privacy

Click here www.worldshop.eu/page/privacy for information on our data privacy policy.

11. Applicable law and place of jurisdiction

German law shall apply to any bilateral commercial transactions; excluded shall be the provisions of the UN Convention on Contracts for the International Sale of Goods. Frankfurt am Main shall be the exclusive court of jurisdiction for disputes arising in connection with bilateral commercial transactions.

12. Arbitration proceedings

The EU Commission has set up a platform to enable consumers and traders to settle disputes through online dispute resolution (ODR). To access this platform, go to http://ec.europa.eu/consumers/odr. Our email address is: 025061057059049045029055057029055063037025029000065049055043027057035049051001029061.

We are not obligated to participate in arbitration proceedings and do not offer this option.