Return & disposal
Voluntary right to return goods step by step
Do you want to return a product? Here you’ll find detailed information on the returns procedure and the deadlines to be observed, as well as details of who to contact in the event of questions and what you need to consider when returning products outside Germany. Under disposal of old appliances & batteries we’ve also compiled everything you need to know about disposing old electrical and electronic appliances, as well as some practical notes on battery disposal.

Lufthansa WorldShop grants you a voluntary right to return goods. Should you not be satisfied with the goods delivered, you can return products for free without giving any reason - and for up to four weeks.

Returns could not be easier:

Within Germany

Step 1 →

Fill out the enclosed return form and place it in the package along with the goods. If you no longer have the return form to hand, you can download and print it at:

Download return form (PDF)

Step 2 →

Please print the DHL return label and attach it to the outside of the largest side of the box in a clearly legible position.

Click here to generate the return label

Step 3 →

You can drop the package off across Germany in over 14,000 DHL post offices or at any of around 2,500 DHL service points.

Outside Germany

Step 1 →

Fill out the enclosed return form and place it in the package along with the goods. If you no longer have the return form to hand, you can download and print it at:

Download return form (PDF)

Step 2 →

Within the EU, you have the option to request free collection by our service partner.

Simply call our Service Centre.

Please keep the issued return receipt or collection confirmation until we confirm your return.

If the goods you wish to return are not easy to send (e.g. bulky goods), then please call our Service Centre - or send us an email to 025061057059049045029055057029055063037025029000065049055043027057035049051001029061.

The following conditions in particular must be observed regarding your right to return:

  • In order to meet the returns deadline, the goods must be posted back to us or a request for collection made by the last day of the returns period.
  • Please ensure that the goods are as new and that they are returned with all accessories in the original packaging.
  • Unfortunately we cannot accept return of goods where:

The item is made individually to your needs or is tailored to customer specifications.

The item has a hygiene sticker, a hygienic seal or specially marked hygiene packaging, where this label, seal or packing has been removed.

The item is a newspaper, journal or magazine - unless you ordered it by phone.

The item is a piece of software or an audio / video recording on a physical medium (e.g. CD, Blu-ray, DVD, etc.) and the package has been opened.

The item is a service (accommodation, travel), which is to be provided at a fixed time.

The item is quickly perishable or has exceeded its expiry date.

After return of the goods we will of course refund all payments we have received from you. We will do so using the same method of payment that you used in the original transaction, unless otherwise agreed with you. It goes without saying that no charges will be made for the repayment.

If you have any questions about our return policy, please feel free to contact us:

Lufthansa WorldShop Service Centre

Email: 025061057059049045029055057029055063037025029000065049055043027057035049051001029061

Phone: +49 (0)69 478 689 180

Or use our contact form. If in the first line you select the subject "Question about your order / delivery / return" we can process your request even faster.

Please observe the rules for returns in our General Terms and Conditions.

Disposal of electrical and electronic equipment

  1. Owners of electrical and electronic equipment are legally obliged to collect old equipment separately from unsorted municipal waste. Electrical and electronic equipment must therefore not be disposed of as unsorted municipal waste and, in particular, do not belong in the household waste. Please remember to remove old batteries and accumulators before handing in these old devices, provided they are not enclosed by these old devices. The removed batteries are then to be returned free of charge to the battery sales outlets or to recycling centers or other battery collection facilities.

  2. The crossed-out bin sign means that electrical and electronic items may not be disposed of with household waste:

  3. As a distributor of electrical and electronic equipment, we are obliged to take back old equipment free of charge according to § 17 ElektroG and under the conditions specified there. We comply with this legal obligation via the “elektroretoure24” portal. You can find detailed information on the exact scope of our take-back obligations and the options we have created to return old devices via the following links:

    The return shipment must be realized within Germany.

  4. Please note that you, as the end user, are responsible for deleting personal and other confidential data from your old devices before handing them over.

  5. Please also ensure that the old device is properly packaged for shipping, so that breakage is avoided as far as possible and mechanical compression or breakage can be excluded.

  6. The acceptance of old devices may be refused if there is a risk to human health and safety due to contamination (e.g. leaked battery, refrigerators that have not defrosted, etc.).

  7. Old electrical devices must not be enclosed in the packages of your returns for a WorldShop order.

Notes on battery disposal

Please note that, as the end user, you are legally obliged to return used batteries. You can return used batteries that are or have been included in our range to one of our WorldShop branches or our dispatch warehouse free of charge

Lufthansa WorldShop
LOEWE Logistics & Care
Röntgenstr. 17
32052 Herford

The symbols on the batteries have the following meaning: The crossed-out dustbin means that the batteries can not be disposed of as household waste.

  • Pb = battery contains more than 0.004 percent by weight of lead
  • Cd = battery contains more than 0.002 percent by weight of cadmium
  • Hg = battery contains more than 0.0005 percent by weight of mercury