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Information regarding data protection

Miles & More GmbH takes the protection of your private data seriously, and we keep this in mind when processing personal data. We process personal data, collected when our websites are visited, in accordance with the statutory provisions applicable in Germany. Our data protection policy is otherwise governed by the data protection manual which applies to the Lufthansa Group.

Our websites may contain links to other providers' websites which are not covered by this data protection declaration.

Collection and processing of personal data

MMG saves, processes and transmits personal data collected from its customers for the fulfilment of its own business objectives and for the purposes of the performance of contracts which have been entered into with MMG. MMG only saves personal data if you have disclosed this to us voluntarily. Data is collected, for example, as part of a transaction, following the completion of an online login form or in the course of a conversation with the service center, or as part of a survey or competition. We save the time at which you log-in to the customer profile as well as your activities in the customer account.

In addition to this, MMG analyses visits to their website in order to understand their customers' needs and, on the basis of this, to continually improve the online platform. For this purpose, we routinely save the IP address of a visitor's internet service-provider. The IP address is not linked to a specific person. As part of the web analysis, only anonymous, aggregated data is evaluated for statistical purposes.

MMG uses cookies to track visitor preferences in order to optimize the design of their websites.

Use and transmission of personal information and restrictions on use

MMG processes and uses your personal data solely for the fulfilment of their own business objectives and for the performance of contracts concluded with MMG as well as for service purposes within the www.worldshop.eu website and the WorldShop-Newsletter, i.e. to provide an offering tailored to your needs and/or to make repetitive inputs unnecessary or to limit these to no more than the extent necessary.

You have the opportunity to save personal data for some of our offerings. This data is only used in each case for processing the current offer and, without your consent, is not saved for purposes beyond the specified use. If you provide the appropriate consent during login to your customer account, MMG will use your information for the purposes of marketing research and in order to prepare personalised mailings (advertising) for delivery by post or by email, assuming you have provided the relevant email address.

You may at any time withdraw the consent given to MMG, permitting MMG to use your details for market research or advertising purposes, by using the relevant setting in your customer account. Similarly, you may also withdraw the consent given to MMG permitting MMG to generate an anonymous user profile. In this case, please write to the following address: Miles & More GmbH c/o Lufthansa WorldShop, Postfach 96 01 50, 12473 Berlin. Collecting and saving of data for marketing and optimization purposes by means of etracker GmbH (www.etracker.com) technologies may be revoked at any time with effect for the future. Newsletters sent by email always contain a link to enable you to unsubscribe and through which you can stop the newsletters being sent to you. Any use of data for which you have not provided the necessary consent will not occur.

We do not send your personal data to third parties. If our websites contain links to websites of other providers which you follow, then, in this case, you are navigating outside our website. External service providers may be involved in processing your data within the scope of permitted use. In accordance with the German Federal Data Protection Act (BDSG), external service providers are only permitted, in particular, to process and store personal data of MMG customers in the context of our instructions, such as data collected as part of the performance of contracts.

Personal data is only collected or transmitted to state institutions or public authorities within the scope of legal regulations in force. Our employees and suppliers/partners are obliged by us to maintain confidentiality and to observe data secrecy in accordance with Section 5 of the German Federal Data Protection Act (BDSG).

Right of information

On request, MMG will inform you as to whether we have saved personal data and the nature of the personal data saved. If, despite our efforts to keep our records accurate and up-to-date, we have saved false information about you, we will correct this at your request. You can update your data at any time in your customer account. Please update your personal data as soon as possible following a change.

Data security

MMG uses technical and administrative security measures to protect your data against accidental or intentional manipulation, loss or destruction and to prevent it being accessed by unauthorized persons. Our security measures are continually being improved in line with technological developments. SSL (Secure Socket Layer) technology is employed for data processing and transmission. Your personal data is saved to online portal servers in Germany.

Implementation of and adherence to this data protection declaration

MMG undertakes to comply with the data protection guidelines as set out above.

If you have questions concerning the processing of your personal data, please contact our data security officer, who, together with her team, should also be contacted if you require information, wish to make suggestions or have any complaints.

Deutsche Lufthansa AG
Group Data Protection Officer
Dr. Barbara Kirchberg-Lennartz

FRA DSB
60546 Frankfurt
Telephone +49 (0)69 696 5620
Fax +49 (0)69 696 985620
Email 027057023000027043035001027029

Public statements of data processing

In accordance with Section 4g II p. 2 of the German Federal Data Protection Act (BDSG) the data protection officer is required to make the information specified in items 1 to 9 of this document available to anyone upon request in an appropriate manner, as stated in Section 4e (1) BDSG.

1. Name of responsible entity:
Miles & More GmbH

2. Directors:
Harald Deprosse and Roland Adrian

3. Address of responsible entity:
Miles & More GmbH
Unterschweinstiege 8
60549 Frankfurt

Appointed head of data processing:
Ralf Gernhold, FRA MP/I
(Miles & More GmbH, Unterschweinstiege 8, 60549 Frankfurt)

Company Data Protection Officer:
Dr. Barbara Kirchberg-Lennartz, c/o Deutsche Lufthansa Aktiengesellschaft
Abt. FRA DSB, 60546 Frankfurt

4. Purpose of data collection, processing or use:
Miles & More GmbH is a subsidiary of Deutsche Lufthansa AG which brings together the core businesses of Inflight Shopping, Miles & More Awards and Merchandising at www.worldshop.eu under the Lufthansa Worldshop brand.
The object of the activities under the Lufthansa WorldShop brand is the offer of Awards for Miles & More members (in exchange for Miles and/or cash payment) coupled with the opportunity to collect Miles for cash payment as well as marketing of products to external end-customers in exchange for cash.
Personal data is collected, processed and used solely for specific purposes in relation to the execution of Miles & More GmbH business objectives stated above. The main focus of personal data processing are the areas of personnel, suppliers and customers.

5. Description of the affected groups and data or data categories relating to this
Customer data, employee data and data pertaining to suppliers, provided this is required to fulfil the objectives mentioned in item 4.

6 . Recipients or categories of recipients to whom the data may be disclosed
Public authorities, in case of the existence of overriding statutory provisions, external contractors according to Section 11 BDSG and external entities and internal departments for the fulfilment of the purposes stated in item 4.

7. Standard time limits for the deletion of data
Data is routinely deleted following the expiry of mandatory storage obligations, or periods issued by law or governing authorities. Data not covered by these regulations is deleted if the purposes stated in item 4 no longer apply.

8. Planned data transmission to third countries
Data is transmitted to authorities, customers, subsidiaries and suppliers in various countries, in accordance with existing international guidelines, where applicable, for the carrying out of procedures within the scope of business objectives.

9. Security measures
Deutsche Lufthansa AG ensures adherence to security measures pursuant to Section 9 BDSG by practising caution when awarding contracts, by means of appropriate quality regulations and through employee training.

Miles & More GmbH

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