Our customer service - available 24/7.

Read on for further information on our full range of services. 24 hours a day, 365 days a year.
You can always find the up-to-date information you require in seconds.

Contact

Do you have any questions regarding your order or customer account? We can help.

Delivery

Everything you need to know about dispatch within and outside Germany. Find out about shipping costs, delivery times, delivery countries and our shipping service providers.

All you need to know about delivery

Return & disposal

Information on the voluntary right of return policy, battery disposal and the disposal guidelines for old electrical and electronic appliances.

All you need to know about returns and disposal

FAQ

You can find explanations on all important topics concerning Worldshop here.

Read FAQs

Cash & Miles

Redeem your miles and save money. With our mile slider paying with a combination of award miles and euros is easy.

Cash & Miles information

Payment

Worldshop offers you easy and secure options to pay for your order.

Show payment options

Earn miles

Your mileage account will grow if you pay in Euro. We'll credit you with 1 mile for every 1 Euro you spend.

Gift wrapping & greeting cards

Make your loved ones feel extra special with our gift service.

Show gift options

Browse our catalogue online

Browse our latest catalogue online at your leisure or download the PDF.

View online catalogue

Airport Delivery

Collect your desired product on arrival or departure at the FRA or MUC airports.

View Airport Delivery options

GDPR Data Protection

Within the framework of the EU General Data Protection Regulation, Miles & More GmbH gives you the right to be informed, the right to cancellation and more.

View GDPR information request