FAQ - Worldshop

No, you do not have to be a member of the Miles & More programme to place orders online in the Worldshop, or to shop in any of our Worldshop Airport Stores. That said, it is worth registering as this allows you to enjoy all kinds of exclusive benefits:

level Register for free and earn miles & points immediately
Earn miles with more than 35 airlines and 300 partners worldwide
Redeem miles flexibly for flights, upgrades, hotels, hire cars or exclusive products in the Worldshop
Achieve status with points and enjoy benefits such as lounge access or priority check-in
Enjoy mileage protection and travel insurance and earn miles with every purchase you make with the Miles & More Credit Card

As soon as your order is placed, we will send you an email containing an order confirmation and the relevant details.

As a Miles & More member, you also have the option of viewing your order by signing in to worldshop.eu with your Miles & More login details and then clicking on your initials at the top of the screen. Then go to “Orders” and select the specific order that you want to view.
If you’ve placed an order as a guest, please click the link provided in the order confirmation that we emailed to you. You will then be taken to an order summary page where you can access the order you wish to view.

You have the option of cancelling or recalling your order online. You can do this yourself if your order has not yet been forwarded to our warehouse. To do so, please log in to worldshop.eu using your Miles & More login details and click on your initials at the top of the screen. Then go to “Orders”, select the relevant order and click the “recall” button. You can cancel or recall individual items by selecting the item and quantity in the relevant order and then clicking the “recall” button. If you placed your order as a guest, please click on your order confirmation using the link provided. This will take you to an order summary page where you can recall your order. Otherwise, you can only recall or cancel items by refusing delivery of the products already dispatched and returning them.

Since it is not possible to confirm our T&Cs with legal effect when placing orders by telephone, we are unfortunately not able to accept telephone orders.

The price valid at the time of ordering is binding. Subsequent price changes due to promotions, catalogue changes or other reasons, for example, cannot be applied to orders or purchases that have already been completed.

An order confirmation will be sent to the email address registered to your customer account as soon as we receive your order and a corresponding order has been created for the items you want.

If you placed your order as a guest, the order confirmation will automatically be sent to the email address you provided when placing your order.

In the Worldshop, you will receive 1 mile for every 1 euro you spend. You can earn additional miles through various promotions, and by paying with the Miles & More Credit Card.

The statutory 24-month warranty period applies to items purchased at the Worldshop. The producer’s warranty conditions also apply (where available). Please address your warranty enquiries directly to the producer. For our Travel Collections products, we provide a 5-year warranty starting from the valid purchase date shown on the proof of purchase (invoice or receipt). More information can be found in the “Frequently Asked Questions” (FAQ) sections for each collection.

If you reside outside the European Union and your order will be/has been delivered to an address in Germany, you can, under certain circumstances, apply for a VAT refund. You can obtain details here or from the relevant customs office at your departure airport.

If the item you want is not available in the online shop, we will let you know by email as soon as it becomes available again. All you need to do is sign up.

If an item is not available in the online shop, we will let you know by email as soon as it becomes available again. Simply register for our availability notification service on the product details page.

Click Notify me by email and enter your email address in the new window. If you are logged in at Worldshop, your email address will be automatically filled out for you. Click Save and you will then receive an email from us with a confirmation link. Click this link to confirm that you wish to receive availability information about the item (double opt-in). Once you have confirmed your email address, we will let you know as soon as the item you want becomes available again within the next 90 days.

As soon as the item you want becomes available again, we will let you know using the email address you registered with.

The price listed at time of purchase will always apply.

If you want to withdraw your permission to receive notifications, please contact our Service Center. Otherwise, the notifications will stop automatically after 90 days if the item has not become available within that time period.

Unfortunately, we cannot reserve the item for you. If you are still interested in the item, we recommend you order it as soon as possible before it sells out again.

If an item has not become available again within 90 days, your availability notification and the corresponding email address will be automatically deleted from our database. You will not receive any information or an email about this from us.

If an item is no longer available, your availability notification and the corresponding email address will be automatically deleted from our database. You will not receive any information or an email about this from us either.

If you want to receive availability notifications, we will save the following data:

Date (incl. time) of the request for availability notifications made by entering an email address
Item number for the item in question
Email address for the availability notification service
Account number (if you have a Miles & More account)
Double opt-in confirmation
Double opt-in confirmation date

We offer the following payment methods:

Credit card
PayPal
Apple Pay®
Google Pay™
Invoice
Payment in advance
Digital Worldshop Gift Cards

We reserve the right to not make certain payment methods available for your order and to ask you to use a different payment method. Please note that the minimum value per order is EUR 25 / CHF 27 or 3,000 miles.

Payment by invoice is available only for deliveries within Germany.

You can use American Express, Mastercard and Visa if you wish to pay by credit card.

Advance payment is the only payment method accepted for orders exceeding EUR 5,000 or CHF 5,000, and for the purchase of certain items.

PayPal: You need an active PayPal account to use PayPal. After selecting PayPal during the order process, you will be securely directed to the PayPal website to complete payment. Please note that PayPal can only be used to make payments in euros (EUR).

Google Pay™: You need an Android device to use Google Pay™. You also need an active Google account with a valid credit or debit card. Please note that Google Pay™ can only be used to make payments in euros (EUR). If Google Pay™ is not shown during the order process, please check whether the above requirements are met.

Apple Pay®: To use Apple Pay®, you need a compatible Apple® device (e.g. iPhone®, iPad® or Mac®) with a credit or debit card stored in your Apple Wallet®. Please note that Apple Pay® can only be used to make payments in euros (EUR). If Apple Pay® is not shown during the order process, please check whether your device, browser and payment method meet the requirements.

Payments via Google Pay™ or Apple Pay® require you to have a valid credit card on file with the relevant payment service. The amount will be charged to this credit card.

The “Pay after flight” option is only available on board. When you select this option you can pay for your purchase within 48 hours after ordering on board. Payment can be made using the available payment methods. As we can only reserve your products for you once your payment has been received, there is a chance that individual products may no longer be available after your flight. We will dispatch your products as soon as your transaction is completed.

To redeem your miles, you must be registered with us as a Miles & More member and sign in to worldshop.eu using your login details. Add the items you wish to purchase to your shopping cart. You can redeem your miles in the second step (“Select payment method”). Please note that mileage redemption may be unavailable for some items.

Yes, it can. You can select your preferred combination of miles and euros in the second step of the checkout process (“Select payment method”). At least 3,000 miles must be redeemed. If your mileage balance is insufficient to cover your purchase, the remaining amount will automatically be shown in euros. This does not apply to items that can only be paid for with miles or euros.

For a copy of your invoice/your receipt, please contact our Worldshop Service Team: [email protected] or +49 (0) 69 / 478 689 180.

Your invoice/receipt will be sent as a PDF to the email address that you used to place your order as soon as we have dispatched the items. Please check your inbox and, if necessary, your spam folder, for this email.

Please note that our offer is intended exclusively for consumers and that orders for commercial or professional purposes are excluded. For this reason, we are unable to issue invoices to business addresses.

We ship our products exclusively within the EU, as well as shipping selected products to the United Kingdom, Switzerland and Liechtenstein. An overview of the countries we deliver to can be found here. Sorry, we are unable to deliver to other countries.

We always display the delivery time directly on the product page in question before you place your order. Delivery times may vary depending on the country to which the delivery is being made. All relevant details regarding country-specific delivery times can be found here.

Please note: delivery may be delayed by one working day if there is a Sunday or a public holiday between the order date and delivery.

All relevant details regarding country-specific shipping costs can be found here.

Information on the available delivery methods can be found here.

To ensure trouble-free delivery, please provide a valid telephone number and email address when placing your order so that the freight carrier is able to contact you in advance and arrange delivery with you. Please note that delivery is usually made to the kerbside only – this means that the items will be delivered to the nearest publicly accessible point outside your property.

For deliveries within Germany, many items can also be delivered to a DHL Packstation or branch (excluding bulky items, products from partners and items from the wine shop). In the first step of the ordering process (‘Addresses’), you have the option of selecting a DHL Packstation or branch as the delivery address, in addition to your preferred address.

As soon as your order has been dispatched, an email containing a tracking link will be sent automatically to the email address registered to your customer account, as long as you have agreed to allow us to contact you for this purpose.

For items that are delivered by our partner companies, you may request a tracking link or a delivery confirmation. Please contact our Worldshop Service Team: [email protected] or +49(0)69 / 478 689 180.

If your parcel shows visible signs of damage on delivery, please refuse to accept it. If you have already accepted the parcel, please open it immediately. If the item you ordered is damaged or missing, please keep the packaging and contact our Worldshop Service Team as soon as possible. We can be reached by email at [email protected] or over the telephone on +49 (0)69 / 478 689 180. Please have your order number and tracking number to hand, along with a description of the damage. Sending photos of the damage is helpful and may allow your request to be processed more quickly.

If you would like to change your delivery address after placing your order, please contact our Worldshop Service Team at [email protected] or by telephone on +49 (0)69 / 478 689 180. Please note that you will be unable to change the billing address once an order has been placed.

If your delivery is delayed, we will notify you using the email address provided with your order. If you have any further questions, please contact our Worldshop Service Team at [email protected] or by telephone on +49 (0)69 / 478 689 180.

You can opt to have your order delivered to selected Worldshop Airport Stores at Frankfurt or Munich. At Frankfurt Airport, you will find the Worldshop Airport Store in the public area at Terminal 1, Hall A. At Munich Airport, the store can be found in the public area at Terminal 2, near check-in. Detailed information about the process and conditions for Store Delivery orders can be found here.

All information relating to returns can be found here.

We offer a voluntary returns policy of four weeks from receipt of the items. During this period, you can return almost all items to us free of charge and without stating reasons. The exceptions are listed here.

Returns can only be accepted if the items are complete, unused, undamaged and returned to us in their original packaging.

To arrange a return, please contact our Worldshop Service Team at [email protected] or +49 (0)69 / 478 689 180. Please state your order number. Providing a telephone number and/or email address that can be passed on to the freight carrier is helpful and may allow your request to be processed more quickly. Our team will arrange a suitable collection date with you, and the freight carrier will collect the parcel at the agreed time.

Your credit request will usually be processed within one week of receipt of the returned items. Please note that delays may occur in individual cases – particularly if returned items require inspection or during periods when we are experiencing high numbers of returns. We ask you to be patient in such cases and thank you for your understanding.

Standard shipping costs will also be refunded if you return all items in an order. Services already provided (such as gift wrapping, greetings cards or express delivery) will not be included in the refund.

No, services already provided (such as gift wrapping, greetings cards or express delivery) will not be included in the refund.

All information about disposal of old appliances can be found here.

Use the original packaging
Use the original shipping packaging if you can. This is compliant with legal requirements and contains all the labels you need for dangerous goods. Please keep the shipping packaging and product packaging until the end of the warranty period.

If the packaging is damaged
If the original packaging is damaged, use sturdy new packaging that is suitable for dangerous goods. In particular, batteries (such as lithium batteries) must be packed securely and protected against damage.

Observe labelling requirements
Check that all required dangerous goods labels are present and clearly legible on the original packaging.

No additional dangerous goods labels are required if you use your own packaging and the item is returned from mainland Europe.

If you are returning the item from an island location, please download the relevant dangerous goods label from the website of the Federal Ministry of Transport (BMV) and attach it to the packaging so that it is clearly visible.
The link to the BMV (dangerous goods labels) in German can be found here.

Secure the item to prevent it moving
Please ensure that the product is unable to move around inside the packaging. This helps to prevent accidental activation or damage.

Central placement, protective cushioning and secure sealing
Place the product upright in the centre of the packaging and fill any empty spaces with suitable cushioning material. This will help keep the item stable and protect it during transport. Products containing liquids or pressurised items must be sealed securely and, if necessary, additionally taped to prevent leakage during transport or handling at the logistics centre.

If you would like to create a customer account in the Worldshop, you must first register with the Miles & More programme. You can register here.

Once you have successfully registered with the Miles & More programme, you can go to worldshop.eu and sign in using your Miles & More login details (email address and password). A customer account in the Worldshop will be created for you automatically the first time you sign in to www.worldshop.eu. You will then be able to redeem or earn miles on your orders.

To sign in to the Worldshop, please click the account icon in the top right-hand corner. Then enter your Miles & More login details and click “Login”.

If you have forgotten your password or PIN, you can create or reset both here.

You can change the details saved under User Data in your customer account by signing in to worldshop.eu with your Miles & More login details and clicking your initials at the top of the screen. Then go to “User data” and select the relevant section where you want to amend your details. Please note that these changes will not be reflected in your Miles & More profile.

The terms and conditions for digital Worldshop Gift Cards can be found here.

If you have received a digital Worldshop compensation voucher on a Lufthansa flight, the terms and conditions can be found here.

Yes, it can. A selection of various digital Worldshop Gift Cards can be found here. Gift Cards can be purchased using euros, Swiss francs or miles.

A Worldshop Gift Card consists of a 30-digit code made up of a combination of numbers and letters.

The Gift Card will be sent to the email address saved in your customer account as soon as the purchase is completed successfully.

The digital Worldshop Gift Card is valid from the date of purchase until the end of the relevant year and then for a further three years (e.g. date of purchase 21.8.2026, valid until 31.12.2029).

At present, digital Worldshop Gift Cards can only be redeemed online at worldshop.eu.

To redeem the digital Worldshop Gift Card when placing an order on www.worldshop.eu, the 30-digit code must be entered in the “Redeem Gift Card/promotional code” field under the “Payment” step when placing your order.

Yes, it can. If the value of the digital Worldshop Gift Card exceeds the total value of the order, the remaining credit can be used for further orders within the validity period for the Gift Card.

There is no limit to the number of digital Worldshop Gift Cards that can be redeemed in a single transaction.

No, unfortunately this is not possible.

If you received a digital Worldshop compensation voucher on a Lufthansa flight, you will receive your refund using the original payment method selected, as long as the order was returned within the statutory return period. The redeemed compensation voucher becomes invalid and a new voucher for the corresponding refund amount will be issued. The new voucher is valid for 2 years. A compensation voucher is not refundable in cash.

For all other digital Worldshop Gift Cards, refunds will also be issued using the original payment method selected as long as the order was returned within the statutory return period.

However, the redeemed digital Worldshop Gift Card will be reactivated with the refund value and its validity will remain unchanged. Digital Worldshop Gift Cards cannot be redeemed for cash.

If you experience any issues or have any questions about redeeming a digital Worldshop Gift Card, you can contact us via [email protected] at any time.

A promotional code is like a little gift! You will receive a code from us in the form of a special combination of characters, which you can then simply enter in the “Redeem Gift Card/promotional code” field under the “Payment” step when placing your order.

We share promotional codes through newsletters, social media and special promotions. So check our website regularly or follow us on social media to make sure you do not miss anything.

The terms and conditions published for the promotional code in question are applicable. These will be provided as part of each promotion and can be found in the description. For example, it is possible that a promotional code may apply only to certain products, categories or time periods. Any applicable restrictions are set out in the terms and conditions, depending on the promotional code.

Items excluded from promotional codes will either be specified in the terms and conditions for the promotion in question, or the items will be indicated on the website with the following notice: “Promotional codes cannot be used for this item”.

No, unfortunately this is not possible.

The discount is normally applied as soon as you have entered the promotional code during the checkout process and confirmed it by clicking “Apply”. Check your shopping cart to ensure that the discount has actually been applied before you complete your order. In the case of a mileage reduction, however, you must first enter the number of miles you want to redeem or adjust the mileage slider before the mileage reduction can be applied.

Unfortunately, promotional codes can no longer be redeemed once your order has been completed. So please make sure that you have entered the promotional code correctly before completing your order.

This depends on the terms and conditions for the promotional code in question. Some promotional codes can be applied to already discounted items, while others cannot. Please check the relevant terms and conditions for the promotional code in question.

This depends on the specific terms and conditions of the promotional codes on offer. Some promotional codes require a minimum order value to be met before the price reduction can be applied. These requirements are set out in the terms and conditions for the promotional code in question.

In this case, please contact our Service Team.

Worldshop Airport Stores are currently available at the following locations:

Frankfurt
Munich
Berlin
Vienna

Further information on the locations can be found here.

The opening hours for each Worldshop Airport Store can be found here.

The following payment methods are accepted in our Worldshop Airport Stores:

Alipay
American Express
Cartes Bancaires
China UnionPay
Diners Club
Discover, girocard
Mastercard
Maestro
JCB
Visa
V Pay
WeChat Pay

To redeem miles in one of our Worldshop Airport Stores, please present your Miles & More service card together with a valid form of identification (identity card, passport or driving licence) at the till before making your payment, and let the cashier know the amount you would like to redeem in miles.

Please note that some items may be excluded from mileage redemption or may only be purchased using miles.

A combination of mileage redemption and payment in euros is possible. Before you make your payment, please let the cashier know the amount you would like to redeem in miles and the amount you would like to pay in euros. If you do not have enough miles for the selected item, the remaining balance will automatically be charged in euros.

Please note that some items may be excluded from mileage redemption or may only be purchased using miles.

Yes, it is possible. Items can currently be delivered to the following Worldshop Airport Stores. At Frankfurt Airport, you will find the Worldshop Airport Store in the public area at Terminal 1, Hall B. At Munich Airport, the store can be found in the public area at Terminal 2, near check-in.

Detailed information about the process and the terms and conditions for an “Airport Delivery Order” can be found here.

A corresponding notice can be found in the product description – either in the overview of countries that we deliver to or under the “Available services” section.

Yes, it is possible. Please speak to a member of staff in store. The item will then be forwarded to our logistics partner for further processing. Credit requests or refunds cannot be issued at Worldshop Airport Stores. If you have any questions after returning the item, you can contact us at any time at [email protected].

The range of products may vary between Worldshop Airport Stores, as each store carries its own individual selection. As a result, not all items from the Worldshop catalogue or online range are available in store.

Digital Worldshop Gift Cards can only be redeemed online via worldshop.eu at the present time.

Please always check the relevant terms and conditions for a promotional code prior to redemption, as different promotional codes and terms and conditions apply to the online shop and the Worldshop Airport Stores.

To subscribe to our newsletter, simply enter your details in the registration form. Then confirm your registration by clicking the link in the confirmation email you receive from us. The registration form can be found here.

If you no longer wish to receive the newsletter, you can either contact our Service Team or unsubscribe for yourself. Simply click the “Unsubscribe” link at the end of a Worldshop newsletter.

Once you have successfully subscribed to the Worldshop newsletter, we will send you an additional email containing your personal Gift Card code.

The terms and conditions for redeeming the Worldshop newsletter promotional code can be found in the email containing your personal promotional code.

You can view the current Worldshop catalogue online at any time or download it as a PDF file here to view at your convenience.

You can register for the Miles & More programme here.

All information about the Miles & More programme can be found here.

That’s correct. The collaboration between Worldshop and RIMOWA ended in 2023.

You’ll find two premium luggage ranges that are just what you’re looking for with our Lufthansa Travel Collections: the Lufthansa Aluminium Collection and the Lufthansa Life Collection.

The warranty conditions, the services we offer, the Lufthansa crane logo and the design developed together with Lufthansa crew travel pros set these ranges apart. The Lufthansa Aluminium Collection and the Lufthansa Life Collection are original Lufthansa products.

The Lufthansa Aluminium Collection currently includes suitcases in sizes S, M and L as well as an amenity kit, a business wheeler and a small trolley with front pocket. The collection is gradually being expanded with new models such as a pilot case, and is available in the colours silver or black.

The Lufthansa Life Collection features the same design aesthetic but is made from polycarbonate, a lighter material. This collection currently includes suitcases in sizes S, M and L, and a small trolley with nylon front pocket is coming soon. At present, this range is available in silver, black and navy, with other colours planned for the future.

If you’d like to hear all the news about our luggage ranges, subscribe to the Worldshop Newsletter at worldshop.eu/newsletter or visit our Instagram page @worldshop.eu

Alternatively, we also offer other luggage series, by Samsonite for example. The Proxis series is made in Europe with fully recyclable shells and is designed to withstand many years of travel.

Luggage items from the Litron series by TITAN® are manufactured in Germany. This series offers clever design details combined with handcrafted production “Made in Germany”.

For design aficionados, we have the Porsche Design Lufthansa Edition in our product range. This special edition is a fusion of Porsche Design’s timeless concept and the airline’s iconic logo. Discover the elegantly simple collection of high-quality travel items that combine aesthetics and function in an inimitable fashion.

And for those who prefer a more classic look, we suggest luggage items from the Lufthansa Holiday or Universal collections, which offer well-organised internal and external compartments for optimal storage of your belongings. Available in different sizes, these travel companions are perfect for short business trips as well as more extensive journeys.

You can view and try out all the luggage items in our eight Worldshop Airport Stores. Our employees are looking forward to helping you find the perfect luggage item for your needs.

Your warranty remains unchanged. It is based on the date of purchase:
- Products purchased after 25.7.2022 have a lifelong warranty
- Products purchased before 24.7.2022 have a warranty period of 5 years from the date of purchase if you registered online. Without online registration, the warranty period is 2 years from the date of purchase.

The following options are available, even after the collaboration with RIMOWA has ended:
- Handing in the product at a Worldshop Airport Store
- Submitting a claim via the Worldshop Service Centre
- Using the RIMOWA Repair Service: https://www.rimowa.com/gb/en/repair/repair-services.html

For repair services after expiry of the warranty, please contact the RIMOWA Repair Service: https://www.rimowa.com/gb/en/repair/repair-services.html