If you have any questions relating to your order or your customer account, please get in touch using the contact form below on this page.

You can also call our Service Center on +49 (0)69 / 478 689 180

We are here for you Monday to Friday from 8 am to 8 pm.*

Your message

  • Mr.
  • Mrs.
  • Company
  • Queries about our terms and conditions
  • Queries about merchandise description/price/availability
  • Queries about user name/password
  • Queries about your order/delivery/returned items
  • Queries about inflight shopping/shops
  • Queries about cancellation/return options
  • Queries about additional payment/payment by voucher
  • Queries about our delivery costs
  • Queries about the current newsletter/current promotions
  • Your feedback
  • Miscellaneous
If you have requests for your data or privacy topic please use our form on this page: To the privacy information requests.

* No service on following days:

October 3rd, 2020 – German Unity Day

November 1st, 2020 – All Saints' Day

December 24th, 2020 – Christmas Eve

December 25th, 2020 – Christmas Day

December 26th, 2020 – Boxing Day

December 31st, 2020 – New Year's Eve