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Contact

If you have any questions relating to your order or your customer account, please get in touch using the contact form.

You can also call our Service Center on +49 (0)69 / 478 689 180.

We are here for you Monday to Friday from 8 am to 8 pm.

Exceptions:

2018 Service hours
December, 24th Christmas Eve No Service
December, 25th Christmas Day No Service
December, 26th Boxing Day No Service
December, 31st New Year's Eve From 8 am to 2 pm
2019 Service hours
January, 1st New Year No Service
April, 19th Good Friday No Service
April, 22nd Easter Monday No Service
May, 1st Labor Day No Service
May, 30th Ascension Day No Service
June, 10th Whit Monday No Service
June, 20th Corpus Christi No Service
October, 3rd German Unity Day No Service
November, 1st All Saints' Day From 8 am to 8 pm
December, 24th Christmas Eve No Service
December, 25th Christmas Day No Service
December, 26th Boxing Day No Service
December, 31st New Year's Eve No Service

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Hello,
please log in to display your mileage balance.

If you move the mile slider to the left or right, all prices and mile details on the page will change. You can use the mile slider to define the miles to be redeemed and automatically display the payment amount in euros. Alternatively, you can enter your required miles amount in the free text field.

When you are logged in, you can see your current miles account balance. The miles/euro mix is adjusted with this value.

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