Our customer service - available 24/7.
Read on for further information on our full range of services. 24 hours a day, 365 days a year.
You can always find the up-to-date information you require in seconds.
Contact
Do you have any questions regarding your order or customer account? We can help.
Delivery
Everything you need to know about dispatch within and outside Germany. Find out about shipping costs, delivery times, delivery countries and our shipping service providers.
All you need to know about delivery
Information on the voluntary right of return policy, battery disposal and the disposal guidelines for old electrical and electronic appliances.
All you need to know about returns and disposal
FAQ
You can find explanations on all important topics concerning Worldshop here.
Cash & Miles
Redeem your miles and save money. With our mile slider paying with a combination of award miles and euros is easy.
Payment
Worldshop offers you easy and secure options to pay for your order.
Earn miles
Your mileage account will grow if you pay in Euro. We'll credit you with 1 mile for every 1 Euro you spend.
Subscribe to newsletter
Never again miss out on new products: Register for our free newsletter here.
Subscribe to our newsletter
Gift wrapping & greeting cards
Make your loved ones feel extra special with our gift service.
Browse our catalogue online
Browse our latest catalogue online at your leisure or download the PDF.
Airport Delivery
Collect your desired product on arrival or departure at the FRA or MUC airports.
View Airport Delivery options
GDPR Data Protection
Within the framework of the EU General Data Protection Regulation, Miles & More GmbH gives you the right to be informed, the right to cancellation and more.
View GDPR information request
General terms and conditions
Click here for the Miles & More GmbH T&Cs for the Worldshop.