Delivery

Information about restricted availabilities due to the corona virus

Due to the spread of the corona virus, there are currently restrictions on the delivery of parcels to certain areas and to different countries. You can find a list of the affected areas here: dpd.de/coronavirus. Thank you for your understanding that delivery to these areas is not possible until further notice.

Delivery and returns
Looking for information on shipping costs, the countries we ship to or just want to know how to return a product? Then this is the page where you will find everything you need to know about deliveries and returns. Just click on one of the subject areas to learn more about our services.
Delivery to Delivery mode Cost in EUR Cost in miles Delivery time in business days
Germany
(except the Island of Heligoland
and the territory of Büsingen)
Standard €5.95 1,000 miles 2 to 4
Express €18.95 5,200 miles Orders placed on business days (Mo‑Fri) before 11.30am are delivered the next business day (Tue‑Sat).
forwarder €5.95 1.000 miles 3 to 5

Standard or forwarding orders above 200 € are delivered free of shipping costs.

Please find product specific delivery times on the respective product page.

Bulky goods (e.g. washing machines or furniture) will be shipped with a forwarder. Kerbside delivery at the notified address.

Delivery to Delivery mode Delivery time in business days Cost in EUR Cost in miles
Austria standard 6 to 8 €9.95 1,500 miles
forwarder 6 to 8
Belgium standard 5 to 7 €9.95 1,500 miles
forwarder 6 to 8
Bulgaria standard 7 to 9 €19.95 3,000 miles
forwarder 7 to 9
Croatia standard 7 to 9 €19.95 3,000 miles
forwarder 7 to 9
Cyprus standard 8 to 10 €29.95 4,500 miles
forwarder 8 to 10
Czech Republic standard 6 to 8 €9.95 1,500 miles
forwarder 6 to 8
Denmark
(except the Faroe Islands and Greenland)
standard 6 to 8 €9.95 1,500 miles
forwarder 6 to 8
Estonia standard 7 to 9 €14.95 2,250 miles
forwarder 7 to 9
Finland
(except the Åland Islands)
standard 7 to 9 €24.95 3,750 miles
forwarder 8 to 10
France
(except the French overseas departments
Guadeloupe, Martinique, Mayotte, French Guiana,
Réunion, Saint-Barthélemy and Saint-Martin)
standard 6 to 8 €9.95 1,500 miles
forwarder 6 to 8
Great Britain
(except Gibraltar and the Chanel Islands of Jersey and Guernsey)
standard 7 to 10 €34.95 5,250 miles
forwarder 10 to 20
Greece
(except Mount Athos)
standard 8 to 10 €19.95 3,000 miles
forwarder 9 to 11
Hungary standard 6 to 8 €14.95 2,250 miles
forwarder 7 to 9
Ireland standard 7 to 9 €19.95 3,000 miles
forwarder 8 to 9
Italy
(except Livigno, Campione d'Italia and the Italian waters of Lake Lugano)
standard 6 to 8 €14.95 2,250 miles
forwarder 7 to 9
Latvia standard 7 to 9 €14.95 2,250 miles
forwarder 7 to 9
Liechtenstein standard 9 to 12 €34.95 5,250 miles
forwarder 9 to 12
Lithuania standard 7 to 9 €14.95 2,250 miles
forwarder 7 to 9
Luxembourg standard 5 to 7 €9.95 1,500 miles
forwarder 6 to 8
Malta standard 8 to 10 €29.95 4,500 miles
forwarder 8 to 10
Netherlands
(except Aruba and the Netherlands Antilles)
standard 5 to 7 €9.95 1,500 miles
forwarder 6 to 8
Poland standard 6 to 8 €9.95 1,500 miles *
forwarder 6 to 8
Portugal standard 7 to 9 €19.95 3,000 miles
forwarder 7 to 9
Romania standard 7 to 9 €24.95 3,750 miles
forwarder 8 to 10
Sweden standard 7 to 9 €14.95 2,250 miles
forwarder 8 to 10
Switzerland standard 9 to 12 €14.95 2,250 miles
forwarder 9 to 12
Slovakia standard 6 to 8 €14.95 2,250 miles
forwarder 7 to 9
Slowenia standard 6 to 8 €14.95 2,250 miles
forwarder 7 to 9
Spain
(except Ceuta, Melilla and the Canary Islands)
standard 7 to 9 €14.95 2,250 miles
forwarder 8 to 10

* Not possible for Miles & More customers with residence in Poland.

Please find product specific delivery times on the respective product page.

Bulky goods (e.g. washing machines or furniture) will be shipped with a forwarder. Kerbside delivery at the notified address.

Using the Lufthansa WorldShop Airport Delivery service, you can pick up your desired product upon arrival or transfer at Frankfurt or Munich Airport.

By opting to use the Gate Delivery Service the customer accepts responsibility for compliance with both the hand luggage regulations of the airline with which they are travelling as well as the customs regulations of the destination country.

Delivery to Delivery mode Cost in EUR Cost in miles Pick up / hand over
Airport Frankfurt or Munich shop * € 5.95 *** 1,000 miles Order 4 business days before flight

To be collected within 5 calendar days after arrival
gate ** € 19.95 3,000 miles Order 4 business days before flight

Order will be handed over at the gate of the connecting flight

* In the public zone of the airport for travellers with Frankfurt or Munich as final destination and only during opening hours of the Lufthansa WorldShop store in Frankfurt or Munich.

** For travellers transfering in Frankfurt or Munich.

*** The service charge for shop delivery does not apply as of a purchase value of 50 euro.

Click here for more information about the WorldShop Airport Delivery Service.


We currently deliver to the following countries (EU27*, GB, CH, LI) and to the Airport in Frankfurt and Munich:

  • Austria (AT)
  • Belgium (BE)
  • Bulgaria (BG)
  • Croatia (HR)
  • Cyprus (CY)
  • Czech Republic (CZ)
  • Denmark (DK) - except the Faroe Islands and Greenland
  • Estonia (EE)
  • Finland (FI) - except the Åland Islands
  • France (FR) - except the French overseas departments Guadeloupe, Martinique, Mayotte, French Guiana, Réunion, Saint-Barthélemy and Saint-Martin
  • Germany (DE) - except the Island of Heligoland and the territory of Büsingen
  • Great Britain (GB) - except Gibraltar and the Chanel Islands of Jersey and Guernsey
  • Greece (GR) - except Mount Athos
  • Hungary (HU)
  • Ireland (IE)
  • Italy (IT) - except Livigno, Campione d'Italia and the Italian waters of Lake Lugano
  • Latvia (LV)
  • Liechtenstein (LI)
  • Lituania (LT)
  • Luxembourg (LU)
  • Malta (MT)
  • Netherlands (NL) - except Aruba and the Netherlands Antilles
  • Poland (PL)
  • Portugal (PT)
  • Rumania (RO)
  • Slovakia (SK)
  • Slovenia (SI)
  • Spain (ES) - except Ceuta, Melilla and the Canary Islands
  • Sweden (SE)
  • Switzerland (CH)
  • Frankfurt Airport
       Shop (DE)
       Gate (INT)
  • Munich Airport
       Shop (DE)
       Gate (INT)

* EU27 = DE, BE, BG, DK, EE, FI, FR, GR, IE, IT, HR, LV, LT, LU, MT, NL, AT, PL, PT, RO, SK, SI, SE, ES, CZ, HU, CY

Delivery countries

We deliver with: