FAQ

Your questions: this is where we bring light into the darkness

Do you have questions regarding the payment method, processing of returns, shipping and delivery times, or on how to receive your newsletter promotional code? You can find explanations on all important topics concerning Worldshop here.

You are able to cancel your order online if the order has not yet been sent to our warehouse. To do this, please log in to worldshop.eu using your Miles & More login details and click on your name at the top of the screen. Then go to "Orders" and click on "cancel". If you placed your order as a guest, please click on your order confirmation using the link provided. This will take you to an order summary page where you can cancel your order.
If the order can no longer be cancelled online, you have the option of not accepting the package on delivery or returning it to us, free of charge, within 4 weeks.
Since it is not possible to confirm our T&Cs with legal effect when placing orders by telephone, we are unfortunately not able to accept telephone orders.
The price indicated at the time of the order is binding. Price changes as a result of promotions, catalogue modifications or for any other reason can no longer be taken into consideration for orders already placed.
Once the order has been created, an order confirmation is sent to the email address saved in the customer account.
At Worldshop, you will receive 1 mile for 1 Euro spent. You can receive additional miles through various promotions.
The statutory warranty period of 24 months applies to items purchased at Worldshop. In addition, manufacturer warranties apply as appropriate. Please send enquiries concerning warranties directly to the manufacturer.
If you reside outside the European Union and your order will be/has been delivered to an address in Germany, you can, under certain circumstances, apply for a VAT refund. Details are available at www.premiertaxfree.com or from the relevant customs office at your airport of exit.
Orders for delivery within Germany can be paid by invoice. You also have the option to pay by credit card (MasterCard, VISA and American Express) or via PayPal. Payment via PayPal can only be made in Euros at present. Certain items and orders totalling more than €5,000 or 5,000 CHF require advanced payment. We reserve the right not to make certain payment methods available for your order and to ask you to use a different payment method.

For orders with a delivery and billing address in Germany, you have the option of paying on receipt of invoice*. Please transfer the outstanding amount to the account below within 14 days of receipt of the goods and quote your order and customer numbers:

Miles & More GmbH
Deutsche Bank AG Gütersloh
BIC (SWIFT) - Code: DEUTDE3B480
IBAN - Code: DE22 4807 0040 0331 0380 00

The account details can also be found on your invoice*, which will be sent to the email address registered in your customer profile. Please note that payment must be made in full. Unfortunately, we cannot accept part payments or payment by instalments.

*For first orders and orders of high value, we reserve the right not to make certain payment methods available for your order and to ask you to use a different payment method. When using our Worldshop Airport Delivery service, you can only pay by credit card or, if the payment is in Euros, via PayPal.

Yes. You can pay in advance if your basket total is more than €5,000 / CHF 5,000, whether you select the all-cash option or a Cash & Miles payment. This also applies in the case of selected products. For payment in advance, we will send you our bank details by email and deliver the items once we receive payment. If we do not receive payment within 10 days of request of payment, we will cancel your order.
The following credit cards are accepted: MasterCard, VISA and American Express.
The “Pay after flight” option is only available on board. When you select this option you can pay for your purchase within 48 hours after ordering on board. Payment can be made using the available payment methods. As we can only reserve your products for you once your payment has been received, there is a chance that individual products may no longer be available after your flight. As soon as your transaction is completed, we will send you your items.
To redeem miles, you must be registered with us as a Miles & More member and sign in to worldshop.eu using your login details. Add all desired items to your shopping basket. Under step 2 - "Payment" - you have the option to redeem your miles. This option may not apply to certain items.
Under step 2 - "Payment" - in the checkout you can select the desired combination of miles and Euro. Please note that you must redeem at least 3,000 miles. If you don't have enough miles for your item, the remaining amount is automatically calculated in Euro. This does not apply to miles-only or cash-only items.
You can add promotion codes and digital Worldshop gift vouchers to your shopping basket in the "Redeem gift voucher / promotion code" field under step 2 - "Payment". Please send (gift) vouchers in paper form in the original with your desired order to the following address:
Miles & More GmbH - Worldshop Service
c/o davero dialog GmbH
Am Pestalozziring 1-2
D-91058 Erlangen
For a copy of your invoice/your receipt, please contact our Worldshop Service Team: 025061057059049045029055057029055063037025029000065049055043027057035049051001029061 or +49 (0) 69 / 478 689 180.
Your invoice/receipt will be sent as a PDF to the email address provided in the order, as soon as we have dispatched the goods. Please check your inbox and, if necessary, your spam folder, for this email. As award miles may not be redeemed by individuals for purposes associated with their business or self-employment, in such cases you are not entitled to receive an invoice.
If the item you want is not available in the online shop, we will let you know by email as soon as it becomes available again. All you need to do is sign up.

If an item is not available in the online shop, we will let you know by email as soon as it becomes available again. Simply register for our availability notification service on the product details page.

Click Notify me by email and enter your email address in the new window. If you are logged in at Worldshop, your email address will be automatically filled out for you. Click Save and you will then receive an email from us with a confirmation link. Click this link to confirm that you wish to receive availability information about the item (double opt-in). Once you have confirmed your email address, we will let you know as soon as the item you want becomes available again within the next 90 days.

As soon as the item you want becomes available again, we will let you know using the email address you registered with.
The price listed at time of purchase will always apply.
If you want to withdraw your permission to receive notifications, please contact our Service Center. Otherwise, the notifications will stop automatically after 90 days if the item has not become available within that time period.
Unfortunately, we cannot reserve the item for you. If you are still interested in the item, we recommend you order it as soon as possible before it sells out again.

If an item has not become available again within 90 days, your availability notification and the corresponding email address will be automatically deleted from our database. You will not receive any information or an email about this from us.

If an item is no longer available, your availability notification and the corresponding email address will be automatically deleted from our database. You will not receive any information or an email about this from us either.

If you want to receive availability notifications, we will save the following data:

  • Date (incl. time) of the request for availability notifications made by entering an email address
  • Item number for the item in question
  • Email address for the availability notification service
  • Account number (if you have a Miles & More account)
  • Double opt-in confirmation
  • Double opt-in confirmation date
You can find an overview of country-specific shipping fees here.
You can find an overview of country-specific shipping fees here.
You can also have many items sent within Germany to a DHL Packstation/branch (exception: bulky items, items from partners and items from the Wine Shop). Under step 1 - “Addresses” - in the checkout you have the option to add a “DHL Packstation/branch” as a delivery address as well as your “Desired address”.
Outside of Germany, deliveries are handled by UPS.
Shipping to Switzerland, Great Britain and Liechtenstein is carried out by GLS.
Delivery by our partner companies is carried out by various agents.
As soon as your order has been dispatched, you will automatically receive an email with a tracking link to the email address saved in the customer account.
For items that are delivered by our partner companies, you may request a tracking link or a delivery confirmation.
On receipt of your package, please open it as soon as possible. If the items you have ordered are damaged or the contents of the order are missing entirely, please contact our Worldshop Service Team immediately by e-mailing 025061057059049045029055057029055063037025029000065049055043027057035049051001029061 or calling +49(0)69 / 478 689 180, quoting your order and delivery numbers and providing a description of the damage.
Should you wish to change your delivery address after placing your order, please contact our Worldshop Service Team: 025061057059049045029055057029055063037025029000065049055043027057035049051001029061 or +49(0)69 / 478 689 180. It is not possible to change the billing address once an order has been placed. If you would like a copy of your invoice, please contact the Worldshop Service Team.
In the event of delayed delivery we will inform you via the email address saved in the order. You can find additional information on the expected delivery date, besides other information, on our website in the corresponding product page. If you have any further questions, please contact our Worldshop Service Team: 025061057059049045029055057029055063037025029000065049055043027057035049051001029061 or +49(0)69 / 478 689 180.
You can find a complete overview of our delivery countries here.
You can have your order delivered to Frankfurt Airport or Munich Airport. You can find more detailed information about the procedure and conditions for Airport Delivery orders here.
You can find all information on how to proceed with returns here. Should you wish to return an item of one of our partner companies, please contact our Worldshop Service Team: 025061057059049045029055057029055063037025029000065049055043027057035049051001029061 or +49(0)69 / 478 689 180.
Irrespective of your legal right of withdrawal, you have the option to return items ordered at www.worldshop.eu within four weeks of receipt of the goods without giving any reason, provided the goods are complete, unused, undamaged and in the original packaging.
You can find detailed information here.
As regards special offers, we reserve the right to exclude the voluntary right of return for specific items. In this case, you can find the relevant information on our product and/or promotions page
If you wish to return an item purchased on board, please contact the address on the back of your receipt.
For more information, please email us at 044036003050047023049021055027000055029059021037043037047045049059037049047001025049045 (for items purchased on board Lufthansa flights) or at 057065037057057003049047023049021055027000055029059021037043037047045049059037049047001025049045 (for items purchased on board SWISS flights).
You can find gift vouchers in our online range. To do so, please enter the search term “Gift voucher” in the search list at the top of the screen.
You can add promotion codes and digital Worldshop gift vouchers to your shopping basket in the "Redeem gift voucher / promotion code" field under step 2 - "Payment". Please send (gift) vouchers in paper form in the original with your desired order to the following address:
Miles & More GmbH - Worldshop Service
c/o davero dialog GmbH
Am Pestalozziring 1-2
D-91058 Erlangen
Reimbursement will be made according to the payment method originally selected. Your redeemed gift voucher will be reactivated with the refund value, and the validity will remain unchanged.
You can find detailed information, opening hours and contact details for our Worldshop Airport Stores here.
The following credit cards are accepted at Worldshop Airport Stores: MasterCard, VISA, American Express, JCB and China UnionPay Card.
To do so, please present your Miles & More service card at the Worldshop Airport Store checkout and indicate the miles you wish to redeem before paying. This redemption option may not apply to certain items.
Is it possible to pay with a combination of miles and Euro? To do so, please indicate your required miles and Euro combination at the Lufthansa Airport Store checkout before paying. Please note, that you must redeem at least 3,000 miles. If you don’t have enough miles for your item, the remaining amount is automatically calculated in Euro.
Please take note of the relevant redemption conditions.
The product range varies from store to store. They do not have all items in the Worldshop catalogue or in the online range in stock.
For selected items, you can make use of our Store Delivery.

You can subscribe to our newsletter here.

If you no longer wish to receive the newsletter, please click on “unsubscribe” in an email newsletter received.

After successful registration, you will receive an email with a link within 24 hours. Please click on this link to receive your newsletter promotional code.
To do so, log into your Worldshop customer account and click on your name in the top right-hand corner of the screen. Then select the menu option "Newsletter" and enter and save your new e-mail address under "Newsletter e-mail address".

For permanent cancellation of your Worldshop catalogue, please contact our Worldshop Service Team: 025061057059049045029055057029055063037025029000065049055043027057035049051001029061 or +49(0)69 / 478 689 180.
You may object to the use of your data by us for marketing purposes at any time via phone (+49(0)69 / 478 689 180), in writing (Miles & More GmbH - Worldshop Service, c/o davero dialog GmbH, Am Pestalozziring 1-2, D-91058 Erlangen) or via e-mail (025061057059049045029055057029055063037025029000065049055043027057035049051001029061).

You can find detailed information about Miles & More and on how to register here.
You can find detailed information about Miles & More here.
That’s correct. The collaboration between Worldshop and RIMOWA ended in 2023.

You’ll find two premium luggage ranges that are just what you’re looking for with our Lufthansa Travel Collections: the Lufthansa Aluminium Collection and the Lufthansa Life Collection.

The warranty conditions, the services we offer, the Lufthansa crane logo and the design developed together with Lufthansa crew travel pros set these ranges apart. The Lufthansa Aluminium Collection and the Lufthansa Life Collection are original Lufthansa products.

The Lufthansa Aluminium Collection currently includes suitcases in sizes S, M and L as well as an amenity kit, a business wheeler and a small trolley with front pocket. The collection is gradually being expanded with new models such as a pilot case, and is available in the colours silver or black.

The Lufthansa Life Collection features the same design aesthetic but is made from polycarbonate, a lighter material. This collection currently includes suitcases in sizes S, M and L, and a small trolley with nylon front pocket is coming soon. At present, this range is available in silver, black and navy, with other colours planned for the future.

If you’d like to hear all the news about our luggage ranges, subscribe to the Worldshop Newsletter at worldshop.eu/newsletter or visit our Instagram page @worldshop.eu

Alternatively, we also offer other luggage series, by Samsonite for example. The Proxis series is made in Europe with fully recyclable shells and is designed to withstand many years of travel.

Luggage items from the Litron series by TITAN® are manufactured in Germany. This series offers clever design details combined with handcrafted production “Made in Germany”.

For design aficionados, we have the Porsche Design Lufthansa Edition in our product range. This special edition is a fusion of Porsche Design’s timeless concept and the airline’s iconic logo. Discover the elegantly simple collection of high-quality travel items that combine aesthetics and function in an inimitable fashion.

And for those who prefer a more classic look, we suggest luggage items from the Lufthansa Flight, Holiday or Universal collections, which offer well-organised internal and external compartments for optimal storage of your belongings. Available in different sizes, these travel companions are perfect for short business trips as well as more extensive journeys.

You can view and try out all the luggage items in our eight Worldshop Airport Stores. Our employees are looking forward to helping you find the perfect luggage item for your needs.

Your warranty remains unchanged. It is based on the date of purchase:
- Products purchased after 25.7.2022 have a lifelong warranty
- Products purchased before 24.7.2022 have a warranty period of 5 years from the date of purchase if you registered online. Without online registration, the warranty period is 2 years from the date of purchase.
The following options are available, even after the collaboration with RIMOWA has ended:
- Handing in the product at a Worldshop Airport Store
- Submitting a claim via the Worldshop Service Centre
- Using the RIMOWA Repair Service: https://www.rimowa.com/gb/en/repair/repair-services.html
For repair services after expiry of the warranty, please contact the RIMOWA Repair Service: https://www.rimowa.com/gb/en/repair/repair-services.html